Is my phone compatible with eSIM?
Most smartphones released after 2018 support eSIM, including iPhone XS and newer, Google Pixel 3 and newer, and Samsung Galaxy S20 and newer. Go to Settings → General → About (iPhone) or Settings → Connections → SIM Manager (Android) to confirm.
Can I keep my regular SIM active while using a Travalo SIM eSIM?
Yes. eSIMs are separate from your physical SIM. Keep your home SIM in for calls and texts, and use the Travalo SIM eSIM for mobile data abroad. Most phones let you set which line handles data.
When does my data plan start counting down?
Validity begins when you first connect to a supported network on the eSIM line, not when you install the QR code. You can install it days before your trip without losing any validity.
What if I run out of data?
Return to Travalo SIM and purchase another plan for the same destination. Install the new QR code and switch your data line — it's the same process as the first time.
Do I need an account to buy an eSIM?
No account is required at checkout. Your QR code is sent directly to your email. Creating a free account lets you view all your past orders in one place.
Are Travalo SIM plans data-only?
Yes. All plans provide mobile data. For calls and messages abroad, use apps like WhatsApp, FaceTime, Telegram, or iMessage over the data connection.